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If you prefer to speak to someone via phone, please callGatlinburgCabinRetreat.com at (561) 373-8585 ~ However, PLEASE check this Web site for the answers to any questions you may have PRIOR to calling or writing us. It is extremely detailed AND current. If you still have a question, please submit it here or call us and we will promptly respond. Inquiries without a message are considered SPAM and may be automatically DELETED. As a reminder, Rates do NOT include the posted Holiday Premium/Cleaning Charge/Pet Fee/Refundable Damage Deposit/Tax. Thank you.